Privacy Policy

Last updated: 29 JAN 2024

This Privacy Policy outlines how Forest Extract, a trade name and subsidiary of Gowrang Herbaceuticals Pvt Ltd ("Forest Extract," "we," "us," or "our"), collects, uses, and discloses your personal information when you engage with our services, visit our website, or make purchases through www.theforestextract.com (the "Site"). The term "you" refers to the user of our services, including customers, website visitors, or individuals from whom we collect information, as outlined in this Privacy Policy.

Please read this Privacy Policy carefully. By accessing and using our services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using our services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices,
operational procedures, or legal requirements. The revised Privacy Policy will be
posted on the Site, with the "Last updated" date indicated. It is your responsibility to
review the Privacy Policy regularly to stay informed of any modifications.

How We Collect and Use Your Personal Information

To provide our services, we collect and have collected personal information about you from various sources. The information collected and its usage depend on your interactions with Forest Extract.

In addition to the specific uses outlined below, we may utilize the collected information to communicate with you, deliver our services, comply with legal obligations, enforce terms of service, and protect the integrity of our services and the rights of our users or others.

What Personal Information We Collect

1. Information You Directly Submit to Us:

  • Basic contact details: Name, address, phone number, and email.
  • Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Username, password, and security questions.
  • Shopping information: Items viewed, added to cart, or included in the wishlist.
  • Customer support information: Details provided in communications with us.

*Note: Some features may require this information for access, and failure to provide
it may limit your use of those features.*

2. Information We Collect Through Cookies:

Usage Data: Information about how you access and use our Site, including device details, browser information, network connection information, IP address, and other interaction-related data.

*Note: For details about the Cookies we use, refer to our [Cookie Policy]

3. Information Obtained from Third Parties:

  • Information from vendors and service providers (e.g., Shopify).
  • Payment processors may collect payment information for order fulfillment.
  • Automatically collected information through online tracking technologies when interacting with our Site or Services.

*All information obtained from third parties is treated in accordance with this Privacy
Policy.*

How We Use Your Personal Information

1. Providing Products and Services:

  • Processing payments, fulfilling orders, and managing accounts.
  • Sending notifications related to account, purchases, returns, and exchanges.
  • Facilitating shipping and enabling customer reviews.

2. Marketing and Advertising:

  • Sending marketing, advertising, and promotional communications.
  • Tailoring services and advertising on our Site and other platforms.

3. Security and Fraud Prevention:

  • Detecting, investigating, and taking action against fraudulent or malicious activity.
  • User responsibility for account security; immediate contact if account compromise is suspected.

4. Communicating with You:

  • Providing customer support and improving services.
  • Responsiveness, effective service provision, and maintaining a business relationship.

Cookies

We use Cookies on our Site to enhance functionality, run analytics, and understand user interactions. You can manage Cookie preferences through your browser controls, but note that disabling Cookies may impact your user experience.

How We Disclose Personal Information

In specific circumstances, we may disclose personal information to third parties for legitimate purposes, including:

  • Vendors and third parties providing services on our behalf.
  • Business and marketing partners, adhering to their privacy notices.
  • Compliance with legal obligations, business transactions, and protecting rights.

Categories of personal information disclosed in the past 12 months include Identifiers, Commercial information, and Internet or similar network activity. We do not use or disclose sensitive personal information for profiling purposes.

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. Such content becomes public and accessible to anyone. Forest Extract is not responsible for the privacy or security of publicly shared information.

Third-Party Websites and Links

Forest Extract's Site may contain links to third-party websites. Review their privacy policies as we are not responsible for the privacy or security of external sites.

Children’s Data

Our services are not intended for children, and we do not knowingly collect personal information from them. Parents or guardians may contact us to request deletion of their child's provided information.

Security and Retention

While we implement security measures, no system is entirely impenetrable. Transmit sensitive information through secure channels. Data retention duration depends on various factors, including legal requirements and service needs.

Your Rights and Choices

You may have rights related to accessing, deleting, correcting, or porting your personal information. Additionally, you can opt-out of targeted advertising and manage communication preferences. We will not discriminate against you for exercising these rights.

Complaints

If you have privacy-related complaints, contact us using the provided details. Depending on your location, you may appeal our decision or lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country, including the United States. We ensure such transfers comply with recognized mechanisms for data protection.

Contact

For inquiries, exercising rights, or privacy concerns, contact Forest Extract at:

Address

Gowrang Herbaceuticals Pvt. Ltd.
7-137/4, Ayyakalavilai,
Kaithapuram,
Kanyakumari - 629161,
Phone: (+91) 89033 08795,
Email: info@theforestextract.com